FAQs

CHUGHS NAVYUG MILITARY FAQ (FREQUENTLY ASKED QUESTIONS)

Q.1- Is product shipping free to my Door?

Chughs Navyug Military is offering free Packing, Forwarding, Shipping to Citizen of India Free of cost (Pan India) Subject to the serviceable city or location. The address should be of proper city / town. If the address is of remote area or located at outskirts of city or town, Indian Post have office Pan India even in remote areas. We have provided Pincodes, District details in our Website Location We Ship To (Shipping in India, District Wise, Pincode Wise I-II) details you can check it yourself.

Q.2- How long will you take to deliver the product?

Once the order is placed online, The Standard Delivery period is within 30-60 working days. And the shipment usual time taken by courier is 3 to 7 days by EMS Speed Post.

Q.3- Do you provide the Warrantee on Your Products?

Chughs Navyug Military gives Warrantee to the product against manufacturing defect after you receive the Product that you have to inform us and send us the photo by Email | Whatsapp

Q.4- Do you provide any Discount on Products?

Chughs Navyug Military offer price itself is the best manufactured discounted price on our online products. If there is a bulk order, the request for discount will be sent to senior management and it will depend on their sole discretion to provide discount or not? If there is any discount we will confirm you telephonically or through e-mail message or both.

Q.5- What Should I Do If My Shipment Has Not Reached Me Within The Time Mentioned In The Website?

* Please Check Your Inbox For A Mail From Navyug Military With Details Of The Shipment. Your Tracking Number Will Be Mentioned In This Mail.

    You Can Track Your Shipment In The Links Given Above.

* If The Problem Persists Then, Send A Mail To Navyug Military. Do Not Send Mails To Any Other E-Mail ID As This Will Delay The Response From Our Team.

* NOTE: We Will Have Very Little Control Over The Shipment Once We Dispatch It. We Request You To Co-Ordinate With Your Local Courier/Post Office For Quick Delivery.

Q.6 What is the Process to Place order online?

Chughs Navyug Military have made shopping hassle free & find it very quick and easy. If you want to order online, you can submit your order by using our shopping cart system. Acceptable payment methods are Credit Cards, ATM cum Debit Cards, Net Banking for Online Payment and Cheque, DD for Offline Payment. For online ordering you should be a registered user, if you are not please, Get Registered with Us. Once you are registered you can add to cart all the products you wish to procure and proceed for the payment. Once you get the confirmation message that the order is successfully submitted by Email | SMS to your registered Email | Mobile Number, To view www.navyug.com step by step Online Ordering Help Manual, please visit this link: How to Order Online?

Q.7- Can I Exchange the Product

Yes. Exchange Will Be Given If The Item Is Returned To Us Unused Within One Week From The Date Of Delivery. The Customer Has To Bear The Shipping Charges For Exchange

Q.8- How Do I Track My Shipment? 

* FedEx - https://www.fedex.com/fedextrack/WTRK/index.html?action=track&fdx=1

* Fedex Customer Care Number - 1800 209 6161, 1800 22 6161

* Aramex - http://www.aramex.com/express/track.aspx

* Delhivery - http://www.delhivery.com/#

* EMS Speed Post - http://www.indiapost.gov.in/Tracking.aspx

Q.9- What are the Payment Options Available ?

* Online Payment Options

* Credit Card

* Debit Card

* Net Banking

* NEFT (Bank Transfer)

* Offline Payment Options

* COD (Cash On Delivery) - COD Is NOT Available For

* Demand Draft (DD In Favour Of Navyug Military & General Stores Payable at Bangalore)

* EMO(Electronic Money Order Which Can Be Sent From Your Nearest Post Office)

* Note: We Do Not Accept Cheque

Q.10-  To Which Account Should I Transfer The Money?

* Transfer the money by NEFT to the following account

* Name of Account Holder: Navyug Military & General Stores

* Syndicate Bank Current Account No: 04581010000232

* Branch: Ganganagar(GG Halli)BANGALORE - 560032

* IFSC – synb0000458

* NOTE: Please Mention Your Name In The Transfer Description For Us To Identify The Payment. Once The Money Has Been Transferred, Send the Transaction Ref No by Email to info@navyug.com

* DO NOT DEPOSIT CASH INTO OUR ACCOUNT AS WE WILL BE CHARGED A FEE FOR DIRECT CASH DEPOSITS

Q.11- To Which Address Should I Send The DD/Money Order?

Chugh's Navyug Military

Sales off 13 A Dharamraja Koil street,

Shivajinagar

Bangalore- 560051,

Karnataka State, India

Mention Your Order Number When You Send The DD/Money Order

Q.12- Do You Offer COD (Cash On Delivery)?

Yes. Cod Is Available To Certain Pin Codes And This Option Will Be Displayed During Checkout If The Service Is Available To Your Shipping Address.

Q.13- Are There Any Extra Charges For COD?

COD Charge Of Rs 50 Is Applicable. It Is Included In The Shipping Amount.